Worldwide support

Current situations we're monitoring

Last updated March 16, 2020

 

We are closely monitoring the outbreak of COVID-19, and we remain in constant communication with our offices located in the affected areas and around the world. In addition, we are actively following the guidance of the U.S. Department of State, the U.S. Centers for Disease Control and Prevention (CDC), and the World Health Organization (WHO).

We’ve safely navigated millions of travelers through major disruptions including the SARS outbreak in 2003 and the H1-N1 outbreak in 2009, as well as environmental events such as the volcanic ash in Iceland that shut down air travel to Europe in 2010. The health and safety of our travelers and staff has been our top priority for more than 55 years.

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Our commitment to safety

We are committed to the safety of our travelers. Thanks to our worldwide presence—we have 600 schools and offices and a global presence in more than 115 countries—we have local EF staff members anywhere they go. That means we can react quickly and in person whenever and wherever needed.

Our dedicated Emergency Service & Support Team can be reached 24 hours a day at our North American and European headquarters. Parents or emergency contacts can call 800-873-2250 from the U.S., while travelers can make a collect call to 001-617-619-2913 while abroad.

Travelers can also rely on the support and experience of their Tour Director, who stays with their group around the clock from the moment they clear customs to the time they set off for home again.

Plus, every traveler will receive a Pocket Guide to Expert Travel ("The Oyster"), which is included in the Group Leader’s Departure Kit, to bring abroad. It provides instructions on how to dial emergency numbers in the countries you're visiting.