We are committed to the safety of our travelers. Thanks to our worldwide presence—we have 600 schools and offices and a global presence in more than 115 countries—we have local EF staff members anywhere they go. That means we can react quickly and in person whenever and wherever needed.
Our dedicated Emergency Service & Support Team can be reached 24 hours a day at our North American and European headquarters. Parents or emergency contacts can call 800-873-2250 from the U.S., while travelers can make a collect call to 001-617-619-2913 while abroad.
Travelers can also rely on the support and experience of their Tour Director, who stays with their group around the clock from the moment they clear customs to the time they set off for home again.
Plus, every traveler will receive a Pocket Guide to Expert Travel ("The Oyster"), which is included in the Group Leader’s Departure Kit, to bring abroad. It provides instructions on how to dial emergency numbers in the countries you're visiting.