Electronic Future Travel Vouchers Terms & Conditions

 

These Terms and Conditions apply to any 2020 Electronic Future Travel Voucher (“2020 Voucher”) issued by EF College Study (“EF”) in connection with 2020 EF programs scheduled to depart after February 24, 2020. The most current Booking Conditions at the time of departure will apply to any traveler enrolling on an EF College Study program pursuant to a Voucher redemption, which are available at www.efcollegestudytours.com/bc.

EF Programs Affected by the 2020 COVID-19 (Coronavirus)

What EF programs were affected by COVID-19 for all destinations?
EF began adjusting tours traveling to China starting on January 28, 2020. EF continued to make amendments to tours as the COVID-19 situation impacted different locations around the globe. EF will offer Electronic Future Travel Vouchers to any traveler who originally had a tour departing on February 24, 2020 to September 30, 2020 who did not depart, request a refund or receive another type of voucher.

Are EF programs departing on or after July 1 postponed due to COVID-19?
Currently EF programs scheduled to depart on or after July 1, 2020 are not currently postponed. EF will continue to evaluate travel for groups with a July departure.

Electronic Future Travel Voucher

What is a 2020 Electronic Future Travel Voucher?
A 2020 Electronic Future Travel Voucher retains the value of all money paid into a traveler’s account which can be applied to any EF travel or language product departing on or before September 30, 2022.

Original scheduled departure was on or before May 28, 2020
If not used for travel, a 2020 Electronic Future Travel Voucher can be exchanged for a refund of all money paid into a traveler’s account with a deduction of $565.  Travelers or their transferees can redeem the voucher for the refund at any time prior to September 30, 2022.  Vouchers are not redeemable for their full cash equivalent. The $565 includes items such as the nonrefundable deposit and other nonrefundable fees.

Original scheduled departure was on or after May 29, 2020
If not used for travel, a 2020 Electronic Future Travel Voucher can be exchanged for a refund of all money paid into a traveler’s account with a deduction of $500.  Travelers or their transferees can redeem the voucher for the refund at any time prior to September 30, 2022.  Vouchers are not redeemable for their full cash equivalent. The $500 includes items such as the nonrefundable deposit and other nonrefundable fees.

When will I be issued a 2020 Electronic Future Travel Voucher?

  • If your Group Leader has rescheduled your original tour/program, the group will be moved automatically onto the new tour/program. Once EF has processed and notified you of this move, you may opt to receive an Electronic Future Travel Voucher valued at 100% of monies paid toward your original tour/program.You can make your request by calling Customer Service, or online where applicable.
  • If your Group Leader has chosen not to reschedule your original tour/program, you will receive an Electronic Future Travel Voucher valued at 100% of monies paid toward your original tour/program. Should you wish to receive a refund instead, you can make your request by calling Customer Service or online by following the instructions on your voucher.
  • If your original tour has been postponed but you have not yet been notified of your Group Leader’s decision or been issued a voucher, you may request a voucher or a refund by calling Customer Service.

What EF products can a 2020 Electronic Future Traveler Voucher be applied to?
A 2020 Electronic Future Travel Voucher can be applied to travel on EF Educational Tours, EF Tours for High School Graduates, EF Explore America, EF College Study, EF Tours for Girls, EF Ultimate Break, EF Go Ahead Tours, EF Gap Year, and EF Language Schools. Rebooking is subject to availability on travel programs. 

How can I enroll on an EF product using my 2020 Electronic Future Travel Voucher?

EF Educational Tours
Call 800-665-5364 to enroll

EF Tours for High School Graduates
Enroll online or call 800-766-2645

EF Explore America
Call 888-333-9756 to enroll

EF College Study 
Call 877-485-4184 to enroll

EF Gap Year
Call 800-726-9746 to enroll 

EF Ultimate Break
Enroll online or call 800-766-2645

EF Go Ahead Tours
Call 800-590-1161 to enroll 

EF Tours for Girls
Call 800-665-5364 to enroll  

EF Language Schools 
Call 800-992-1892 to enroll 

What can a 2020 Electronic Future Travel Voucher be used for?
It can be used for all components of the program booked through EF prior to departing on your program including the deposit, program price, Global Travel Protection plan, optional excursions, optional extensions, and rooming supplements.

The 2020 Electronic Future Travel Voucher cannot be used for:

  • Beverages and meals (when not indicated in itinerary)
  • Transportation to free time activities
  • Customary gratuities for your Tour Director
  • Porterage
  • Any applicable baggage-handling fees imposed by the airlines
  • Expenses caused by airline rescheduling, cancellations, or delays caused by the airlines, bad weather, or events beyond EF’s control
  • Passport, visa, and reciprocity fees or any other fees associated with entry to a specific destination

When I redeem a 2020 Electronic Future Travel Voucher can I split the value across multiple accounts?
A 2020 Electronic Future Travel Voucher is not able to be divided into multiple accounts, unless the traveler rebooks on a future program and the voucher amount is higher than the price of the new program. The traveler can then utilize the remaining portion of the 2020 Electronic Future Travel Voucher on another EF product for themselves or a member of their immediate family. All travel needs to be departing on or before September 30, 2022.

If I elect to exchange a 2020 Electronic Future Travel Voucher for a refund how long will it take for me to receive my refund?
Travelers should expect to receive a refund approximately 4-6 weeks after it is requested. Instructions on how to request a refund are located on the 2020 Electronic Future Travel Voucher, which can be found in each traveler’s EF online account.

Cancellation Terms when rebooking with a 2020 Electronic Future Travel Voucher

What options or Cancellation Terms apply to a traveler who has rebooked on a new tour departing on or before September 30, 2020 using a 2020 Electronic Future Travel Voucher?

Original scheduled departure was on or before May 28, 2020
  • Before 45 days prior to departure: A voucher for the same amount of money applied to the program can be reissued or the traveler can receive a refund of the amount on the original 2020 Electronic Future Travel Voucher with a deduction of $565.
  • 44 days or less prior to departure: No refund will be issued.
Original scheduled departure was on or after May 29, 2020
  • Before 45 days prior to departure: A voucher for the same amount of money applied to the tour can be reissued or the traveler can receive a refund of the amount on the original 2020 Electronic Future Travel Voucher with a deduction of $500.
  • 44 days or less prior to departure: No refund will be issued.

What options or Cancellation Terms apply to a traveler who has rebooked on a new tour with a departure date between October 1, 2020 to September 30, 2022 using a 2020 Electronic Future Travel Voucher?

Original scheduled departure was on or before May 28, 2020
  • Before or at 95 days prior to departure: A voucher for the same amount of money applied to the program can be reissued or the traveler can receive a refund of the amount on the original 2020 Electronic Future Travel Voucher with a deduction of $565.
  • 95 to 45 days prior to departure: Full refund less $95 non-refundable deposit, all non-refundable fees, Global Travel Protection plan, and 50% of program price.
  • 44 days or less prior to departure: No refund will be issued.
Original scheduled departure was on or after May 29, 2020
  • Before or at 95 days prior to departure: A voucher for the same amount of money applied to the program can be reissued or the traveler can receive a refund of the amount on the original 2020 Electronic Future Travel Voucher with a deduction of $500.
  • 95 to 45 days prior to departure: Full refund less $95 non-refundable deposit, all non-refundable fees, Global Travel Protection plan, and 50% of program price.
  • 44 days or less prior to departure: No refund will be issued.

Transfer of electronic Future Travel Voucher

If I cannot use my electronic Future Travel Voucher can I transfer it to someone else?
Yes, 2020 Electronic Future Travel Vouchers can be given or sold to any person in your family, school district, or community for future travel or participation on any EF program. 

How do I transfer my Future Travel Voucher?
Travelers can share their Electronic Voucher Redemption Code, and the person they transferred the Electronic Future Travel Voucher can provide that redemption code to customer service. Or the original traveler can call our Traveler Support Team and provide the individual’s name who they are giving or selling the Electronic Future Travel Voucher to.