Frequently Asked Questions: EF Future Travel Vouchers


These Terms and Conditions apply to any  COVID-19 Future Travel Voucher (“Voucher”) issued by EF College Study (“EF”) in connection with  EF programs scheduled to depart after February 24, 2020. The most current Booking Conditions at the time of departure will apply to any traveler enrolling on an EF College Study program pursuant to a Voucher redemption, which are available at www.efcollegestudytours.com/bc.

EF Programs Affected by COVID-19 (Coronavirus)

What EF programs were affected by COVID-19 for all destinations?
EF began adjusting tours traveling to China starting on January 28, 2020. EF continued to make amendments to tours as the COVID-19 situation impacted different locations around the globe. EF will offer COVID-19 Future Travel Vouchers to any traveler who originally had a tour departing on February 24, 2020 to September 30, 2021 who did not depart, request a refund or receive another type of voucher.

COVID-19 Future Travel Voucher

What is a COVID-19 Future Travel Voucher?
A COVID-19 Future Travel Voucher retains the value of all money paid into a traveler’s account which can be applied to any EF tours or language product with a departure date prior to the COVID-19 Future Travel Voucher’s expiration date. COVID-19 Future Travel Vouchers that were issued to travelers whose original tour was scheduled to depart on or after February 24, 2020 may be redeemed for travel departing on or before September 30, 2023. 
Vouchers issued and redeemed by the original traveler may not be combined with future discounts, scholarships, or other special incentives if the same discounts, scholarships, or other special incentives existed on the original tour. The original discount amount will apply.

Original scheduled departure was on or before May 28, 2020
If not used for travel, a COVID-19 Future Travel Voucher can be exchanged for a refund of all money paid into a traveler’s account with a deduction of $565. Travelers or their transferees can redeem the voucher for the refund at any time prior to September 30, 2023. Vouchers are not redeemable for their full cash equivalent. The $565 includes items such as the non-refundable deposit and other non-refundable fees.

Original scheduled departure was from May 29, 2020 – September 30, 2020
If not used for travel, a COVID-19 Future Travel Voucher can be exchanged for a refund of all money paid into a traveler’s account with a deduction of $500. Travelers or their transferees can redeem the voucher for the refund at any time prior to September 30, 2023. Vouchers are not redeemable for their full cash equivalent. The $500 includes items such as the non-refundable deposit and other non-refundable fees.

Original scheduled departure is from October 1, 2020 – September 30, 2021
If not used for travel, a COVID-19 Future Travel Voucher can be exchanged for a refund of all money paid into a traveler’s account with a deduction of $500. Travelers or their transferees can redeem the voucher for the refund with a deduction of $500 at any time prior to September 30, 2023. Vouchers are not redeemable for their full cash equivalent. The deduction of $500 includes items such as the non-refundable deposit and other non-refundable fees.

When will I be issued a COVID-19 Future Travel Voucher?

  • If your Group Leader has rescheduled your original tour/program, the group will be moved automatically onto the new tour/program. Once EF has processed and notified you of this move, you may opt to receive an Electronic Future Travel Voucher valued at 100% of monies paid toward your original tour/program. You can make your request by calling Customer Service, or online where applicable.
  • If your Group Leader has chosen not to reschedule your original tour/program, you will receive an Electronic Future Travel Voucher valued at 100% of monies paid toward your original tour/program. Should you wish to receive a refund instead, you can make your request by calling Customer Service or online by following the instructions on your voucher.
  • If your original tour has been postponed but you have not yet been notified of your Group Leader’s decision or been issued a voucher, you may request a voucher or a refund by calling Customer Service.

What EF products can a COVID-19 Future Traveler Voucher be applied to?
A COVID-19 Future Travel Voucher can be applied to travel on EF Educational Tours, EF Tours for High School Graduates, EF Explore America, EF College Study, EF Tours for Girls, EF Ultimate Break, EF Go Ahead Tours, EF Gap Year, and EF Language Schools. Rebooking is subject to availability on travel programs. 

How can I enroll on an EF product using my COVID-19 Future Travel Voucher?

EF Educational Tours
Call 
800-665-5364 to enroll

EF Tours for High School Graduates
Enroll online or call 800-766-2645

EF Explore America
Call 
888-333-9756 to enroll

EF College Study
Call 
877-485-4184 to enroll

EF Gap Year
Call 
800-726-9746 to enroll

EF Ultimate Break
Enroll online or call 800-766-2645

EF Go Ahead Tours
Call 
800-590-1161 to enroll

EF Tours for Girls
Call 
800-665-5364 to enroll 

EF Language Schools
Call 
800-992-1892 to enroll

What can a COVID-19 Future Travel Voucher be used for?
It can be used for all components of the program booked through EF prior to departing on your program including the deposit, program price, Global Travel Protection plan, optional excursions, optional extensions, and rooming supplements.

A COVID-19 Future Travel Voucher cannot be used for:

  • Beverages and meals (when not indicated in itinerary)
  • Transportation to free time activities
  • Customary gratuities for your Tour Director
  • Porterage
  • Any applicable baggage-handling fees imposed by the airlines
  • Expenses caused by airline rescheduling, cancellations, or delays caused by the airlines, bad weather, or events beyond EF’s control
  • Passport, visa, and reciprocity fees or any other fees associated with entry to a specific destination

When I redeem a COVID-19 Future Travel Voucher can I split the value across multiple accounts?
A COVID-19 Travel Voucher is not able to be divided into multiple accounts, unless the traveler rebooks on a future program and the voucher amount is higher than the price of the new program. The traveler can then utilize the remaining portion of the COVID-19 Future Travel Voucher on another EF product for themselves or a member of their immediate family. All travel needs to be departing prior to the voucher expiration date.

If I elect to exchange a COVID-19 Future Travel Voucher for a refund how long will it take for me to receive my refund?
Travelers should expect to receive a refund approximately 4-6 weeks after it is requested. Instructions on how to request a refund are located on the COVID-19 Future Travel Voucher, which can be found in 
each traveler’s EF online account.

Cancellation Terms when rebooking with a COVID-19 Future Travel Voucher

What options or Cancellation Terms apply to a traveler who has rebooked on a new tour with a departure date between October 1, 2020 to September 30, 2022 using an COVID-19 Future Travel Voucher?

Original scheduled departure was on or before May 28, 2020

  • Before or at 95 days prior to departure: A voucher for the same amount of money applied to the program can be reissued or the traveler can receive a refund of the amount on the COVID-19 Future Travel Voucher with a deduction of $565.
  • 94 to 45 days prior to departure: Full refund less $95 non-refundable deposit, all Non-Refundable Fees, and 50% of program price.
  • 44 days or less prior to departure: No refund will be issued.

Original scheduled departure was on or after May 29, 2020 until September 30, 2021

  • Before or at 95 days prior to departure: A voucher for the same amount of money applied to the program can be reissued or the traveler can receive a refund of the amount on the original COVID-19 Future Travel Voucher with a deduction of $500.
  • 94 to 45 days prior to departure: Full refund less $95 non-refundable deposit, all Non-Refundable Fees, and 50% of program price.
  • 44 days or less prior to departure: No refund will be issued.

Transfer of COVID-19 Future Travel Voucher

If I cannot use my COVID-19 Future Travel Voucher can I transfer it to someone else?
Yes, Vouchers can be given or sold to any person in your family, school district, or community for future travel or participation on any EF program. 

How do I transfer my COVID-19 Future Travel Voucher?
Travelers can share their Voucher Redemption Code, and the person to whom they transferred the Electronic Future Travel Voucher can provide that redemption code to customer service. Or the original traveler can call our Traveler Support Team and provide the individual’s name to whom they are giving or selling the COVID-19 Future Travel Voucher.