We recommend taking a look at our Frequently Asked Questions or calling the EF travel or language product you’d like to use it toward to speak with a Traveler Support Specialist. They’ll be able to answer any questions you have and explain the process. The phone numbers for all eligible EF products are available under each option above.
COVID-19 Voucher Basics
Vouchers will be issued in the full amount paid to EF, including your $95 deposit and any fees or costs of your program (including the cost of the Global Travel Protection Plan, Travel Protection Plan, or Anytime Travel Protection Plan, if purchased). Vouchers issued in 2020 must be used on a tour or program that completes prior to September 30. 2022 or, for groups originally scheduled to depart between March 1, 2020 and May 28, 2020, redeemed for a cash refund of all monies paid to EF less $565. For groups originally scheduled to depart on or after May 29, 2020 the voucher can be redeemed for a cash refund of all monies paid to EF less $500. Vouchers can be transferred to an immediate family member or another student or faculty member within your school district. A Voucher is not able to be divided into multiple accounts, unless the traveler rebooks on a future program and the voucher amount is higher than the price of the new program. The traveler can then utilize the remaining portion of the Voucher on another EF product for themselves or a member of their immediate family. The recipient of a transferred travel voucher may redeem that voucher at any point for its voucher value less $565 (if original tour had a scheduled departure prior between March 1, 2020 and May 28, 2020) or less $500 (if original tour had a scheduled departure on or after May 29, 2020) The recipient of a transferred travel voucher is not eligible for any refund pursuant to the Standard Cancellation Fee that exceeds that amount.
For complete terms and conditions, please follow the appropriate link below:
For customers with vouchers from postponed EF College Study programs
For customers with vouchers from postponed EF Educational Tours for High School students
For customers with vouchers from postponed North American Tours for Middle and High School students