Peace of Mind Programs

At EF, we understand that plans can change due to unforeseen circumstances. That's why we’ve created EF's exclusive Peace of Mind and COVID-19 Peace of Mind Programs.

Both of these programs are automatically included for all travelers on an EF College Study Program.


Peace of Mind Program

You can feel secure planning your trip knowing that your group has this added flexibility. Should the group wish to change your program for any reason, your Group Leader may choose from the following options which can be enacted on the group level:

45 days or more prior to departure:
  • Change the travel dates of your group's current program
  • Work with EF to modify your group's current program or find a new program
  • Cancel your program and all travelers will receive a transferable travel voucher in the amount of all money paid for the original program, less the $95 deposit and any other non-refundable fees
44 days or less prior to departure:
  • If any location(s) included in the group’s program itinerary is designated as a Travel Advisory Level 3 or 4 by the U.S. Department of State, your Group Leader may still choose any option from the section above
For complete details, please see our full Booking Conditions.


COVID-19 Peace of Mind Program

In addition to our standard Peace of Mind program, EF provides an exclusive COVID-19 Peace of Mind program to account for situations related to the COVID-19 pandemic. This program is automatically included for all travelers and can be enacted at the group level and specific options can be implemented at the individual level.

For programs scheduled to depart between October 1, 2020 and September 30, 2021, your Group Leader or an individual traveler can enact the COVID-19 Peace of Mind program up to 45 days for any reason prior to your program’s original departure date:
If COVID-19 Peace of Mind is enacted, your Group Leader may choose one of the following options:
  • Change the travel dates or program itinerary of your group's current program; or
  • Cancel your program with each traveler receiving or reinstating a transferable COVID-19 Future Travel Voucher for 100% of all money paid to EF; or
  • Cancel your program with each traveler receiving a cash refund for all of the money paid to EF less $500*

Individual travelers also have up to 45 days prior to departure to choose one of the following options for any reason:
  • Cancel off your program and receive or reinstate a transferable COVID-19 Future Travel Voucher for 100% of all money paid to EF; or
  • Cancel off your program and receive a cash refund for all of the money paid to EF less $500*

If at 44 days or less prior to departure, travel restrictions, governmental orders, or other conditions related to the COVID-19 pandemic make it impossible for EF to operate your program as scheduled or any of the following new restrictions are issued such that a postponement of your program becomes necessary:
  • a U.S. federal governmental authority has issued a travel ban or an order restricting travel to a location on your group’s itinerary;
  • a U.S. federal or state governmental authority has issued an order that would require a self-quarantine for travelers in your group upon return home from a location on your group’s itinerary;
  • a governmental order applicable to a location on your group’s itinerary would ban or restrict travel or require visitors to self-quarantine upon arrival;

then Group Leaders or travelers will have the following options:
  • Change the travel dates or program itinerary of your group's current program; or
  • Cancel your program with each traveler receiving or reinstating a transferable COVID-19 Future Travel Voucher for 100% of all money paid to EF; or
  • Cancel your program with each traveler receiving a cash refund for all of the money paid to EF less $500
* For travelers who had booked their program by redeeming a previously issued COVID-19 Future Travel Voucher, the cash refund option available will be based on the originally issued voucher terms (e.g., travelers who received a COVID-19 Future Travel Voucher for a program originally scheduled to depart between March 1, 2020 and May 28, 2020, may exchange their voucher for all money paid less $565).


EF’S COVID-19 PEACE OF MIND PROGRAM TERMS & CONDITIONS
This COVID-19 Peace of Mind program is applicable to travelers on EF College Study Tours programs scheduled to depart between October 1, 2020 and September 30, 2021. The benefits of the COVID-19 Peace of Mind program are available at the group level and for individual travelers. So long as the COVID-19 Peace of Mind program would apply, individual travelers can choose to cancel from their original tour or revised tour and receive a COVID-19 Future Travel Voucher to be used for future travel or exchanged for the cash refund option detailed above. Travelers missing any payment deadlines must pay any incurred late fees to qualify for this program. EF will make every effort to accommodate revised tour requests. Revised tours must fall within the date range for which their current Booking Conditions apply. If the revised tour has a higher price than the original tour, travelers will be required to pay the difference as a condition of traveling on the revised tour. If the group does not travel on the original tour, travel on a revised tour, or if EF cannot accommodate a revised tour request, the travelers will receive COVID-19 Future Travel Vouchers. Travelers cancelling from a revised tour will be charged a cancellation fee based on the date that the original tour was revised or the date of cancellation from the revised tour, whichever is higher. COVID-19 Future Travel Vouchers will be issued in the amount of all monies paid by a traveler for the original tour. COVID-19 Future Travel Vouchers are valid for the current and following two travel years expiring on September 30, 2023 and may be exchanged during that time period for the cash refund option that the traveler was originally eligible to receive pursuant to the COVID-19 Peace of Mind program policy at the time of issuance. COVID-19 Future Travel Vouchers are transferable at the face value of the voucher to members of the traveler’s immediate family or to students and faculty of the traveler’s school. The COVID-19 Future Travel Voucher is not a merchandise credit or a gift certificate.